Social Media Proposal, Prepared for Dulux Nigeria

Be The Brand
They Choose.
Every Time.

Social media done right does one thing above all else, it builds mental availability. The measurable likelihood that a consumer thinks of your brand first when they enter the category. At Amplify, every content decision, every format, every community interaction is engineered to grow that presence. So when a Nigerian walks into a paint store, Dulux is already the answer before the question is asked.

Prepared byAmplify Agency Ltd.
Submitted toDulux Nigeria / CAP Plc
ScopeFull Social Management
DateMay 2026
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01, The Amplify Group

The Power
of the Group

The Amplify Group was built around a single belief: consumer brands win when strategy, intelligence, and execution are aligned. Most agencies offer one. We offer all three through three dedicated entities working as one team for every client.

Signing Amplify as Dulux Nigeria's social partner means access to 15 years of Nigerian consumer brand-building experience, a proprietary intelligence network used by multinationals and PE firms across Africa, and an integrated media buying capability through Mediology.

15
Years Active
50+
Clients Served
10+
Sectors
Group Structure & What It Means for Dulux
The Group Amplify. Group
Entity 01 Amplify Agency Digital Strategy & Social Social-first video studio. Content strategy, always-on management, community building, paid social creative, and campaign execution across platforms.
Entity 02 Grey Matter Consumer Intelligence Primary-source market intelligence feeding directly into content decisions. U&A studies, CEP mapping, brand health tracking.
Entity 03 Mediology Media Planning & Buying End-to-end media planning and placement across TV, radio, OOH, and digital, integrated with social strategy.
For Dulux Nigeria
Content Strategy Consumer Intelligence Community Management Category Insight Video Production Media Planning Paid Social Creative Brand Health Tracking
02, Our Footprint

Nigeria.
North America.
Africa.

Amplify Group operates across Lagos, Toronto, and New York, giving Dulux Nigeria access to global best practices applied with deep local market knowledge.

Amplify Agency Limited has operated in Lagos, Nigeria since 2010, building consumer brands across FMCG, technology, luxury retail, and financial services. Our West Africa footprint spans Nigeria and regional brand assignments across Ghana and beyond.

In 2023, Amplify expanded its presence to North America with offices in Toronto, Canada and operations in the United States, bringing North American social media production standards, platform trends, and creator economy thinking directly into our Nigerian client work.

What this means for Dulux: the content strategy we build is informed by what is working globally on Instagram, TikTok, and YouTube, not just what Nigerian agencies are doing. Best-in-class adapted for the Nigerian consumer.

🇳🇬
Lagos, Nigeria
Headquarters, Strategy, Creative, Intelligence, Production
🇨🇦
Toronto, Canada
North America Office, Platform Strategy, Content Innovation
🇺🇸
United States
US Operations, Brand Partnerships, Creator Economy
🌍
Pan-Africa
Grey Matter Intelligence, West, East & Southern Africa
03, Intelligence Network

Proprietary
Consumer
Intelligence

Our intelligence infrastructure covers 37 states of Nigeria. Dulux gains access to primary-source consumer insight that no competitor has.

Through Grey Matter, Amplify operates a proprietary consumer intelligence network built on primary research across all 37 states of Nigeria. This is not syndicated data. This is original, brand-commissioned insight that we own and apply across our client portfolio.

Our intelligence platform has been used by Unilever Nigeria for category strategy, by private equity firms across Africa for consumer market diligence, and by multinationals entering or expanding in West African consumer markets.

For Dulux Nigeria, this means: every piece of content we produce is informed by real data on when Nigerians buy paint, who influences the decision, what media they consume, and what category entry points drive purchase, not guesswork.

Intelligence Used By
Unilever Nigeria
Africa PE Firms
FMCG Multinationals
Consumer Brands
Institutional Investors
Grey Matter, Live
37 States
Entry Points
Brand Health
Methodology
All Regions
South West
South East
South South
North Central
North West
North East
Lagos1,240
Abuja820
Kano610
Rivers540
Oyo490
Kaduna420
Enugu380
Edo340
Delta320
Ogun300
Plateau260
+27 more3.1K
Active panelists across every Nigerian state. Weekly category pulse.
37States Covered
LiveBrand Health
EBMethodology
1:1Quarterly Brief
04, Social Audit

Dulux Nigeria
Today

The data tells a clear story. Strong brand awareness. Broken social engagement. A conversation about paint happening entirely without Dulux.

Current Platform Numbers
220K
Facebook
Followers
26K
Instagram
Followers
143
People Actively
Talking About This
0.065%
Engagement
Rate
3,236
Instagram Posts
Published
LOW
TikTok Output
vs Category
The Diagnosis
Finding 01
Legacy Audience. Not a Buying Audience.
220K Facebook likes built over years. Only 143 people actively talking. 0.065% engagement rate. This is a broadcast channel, not a community. Dulux has been posting at Nigerians, not building with them.
Finding 02
Product Content. Not People Content.
The feed is colour swatches and room aesthetics. The Nigerian behind the wall, the contractor, the homeowner mid-renovation, is absent. Paint is emotional. The content strip that away entirely.
Finding 03
Present on TikTok, Not Yet Pressing the Advantage.
Dulux is on TikTok, but the channel is under-utilised relative to the opportunity. TikTok grew 57% in Nigeria to 37M+ users. Transformation videos, colour reveals, and home improvement content are the highest-growth niche on the platform. The infrastructure is in place, the volume, format discipline, and creator activation are not.
Finding 04
The Value War Is Being Lost in Silence.
Berger, Eagle, and Prestige are winning on price at the paint counter. Dulux's social channels offer no rebuttal, no durability story, no coverage proof, no premium justification. The price conversation is happening without Dulux.
05, The Market We're Playing In

A Category
at an
Inflection Point.

Nigeria's paint market is growing, and the conditions driving that growth create an opening that a brand of Dulux's scale is uniquely positioned to capture.

Nigeria's paint market is growing, and the conditions that are driving that growth are creating an opportunity that a brand of Dulux's scale is uniquely positioned to capture.

Urbanisation is accelerating. Nigeria adds roughly 2 million new urban residents every year. Every one of them eventually needs paint. New residential construction, commercial development, and a growing culture of home renovation and interior styling are expanding the category faster than the population alone can explain.

Nigerians are increasingly thinking about their homes as expressions of identity, not just structures to maintain. That shift in consumer mindset is fundamentally good news for a brand that has spent decades standing for quality, colour, and craft.

Price Pressure, Visualised
Dulux premium satin, per 20L
+100%in 4 years
2020
₦80,000
2024
₦160,000
When a brand stops telling its value story, the market writes one for it. And the market's version is always about price.
A, The Consumer Has Split
Two Buyers. Two Conversations. One Brand.

There are now two distinct Nigerian paint buyers, and they require two distinct conversations. They do not live on the same platforms. They do not respond to the same creative language. A brand managing them as a single audience will fail both.

Buyer 01, Established
Knows Dulux.
Will Pay the Premium.

Homeowners, landlords, property developers, facilities managers. Trust the quality. Will continue to pay the premium if the brand gives them a reason to. Not lost, but quietly eroded by price pressure and the absence of a compelling brand narrative.

Loyal, but pressured
Reads value before price
Lives on Facebook, Instagram
Needs durability proof
Buyer 02, Emerging
25–35.
First Home. No Loyalty Yet.

Renting, renovating, styling. Forming brand preferences that will last decades. Did not grow up with Dulux. Discovers brands through content, peers, and creators whose lives they recognise. That loyalty is still available. The window is not permanently open.

No category loyalty yet
Trusts peers over ads
Lives on TikTok, Instagram
Spruce is the on-ramp
B, The Contractor
The Invisible
Decision-Maker.

In the Nigerian renovation context, the homeowner rarely makes the final paint call. The contractor does. The painter walks in, the client defers, and the brand with the contractor's confidence wins the sale before a single social post is ever seen.

0
major paint brands actively building a contractor relationship
  • No trade content built for painters
  • No contractor community on social
  • No recognition or loyalty programme
  • No reason to recommend one brand over another beyond habit or margin
Most powerful influence in the category. Most ignored audience in category marketing. An open competitive moat.
C, The Competitive Climate
The Threat Is Narrative, Not Product.

Berger, Eagle, and Prestige are not winning because they are better. They are winning in certain segments because they are cheaper, and because Dulux has not given the market a strong enough reason to pay more. Dulux wins the product comparison. The narrative comparison has been forfeited.

Their Message
"Same result.
Better price."
Simple. Clear. Repeated everywhere price is discussed.
VS
Dulux's Counter, Today
"…"
No coherent counter-argument on social. The price conversation is happening without Dulux in it.
The Category Conversation Is Already Happening.

Renovation inspiration, colour choices, home transformation, every day across Instagram, TikTok, and YouTube. Nigerian consumers are watching home content, saving palettes, following interior creators, and forming paint brand preferences through that content whether or not any paint brand is present in it. Most are not.

IGInterior creators · room reveals · saved palettes
TTTransformation videos · colour reveals · DIY first home
YTLong-form renovation · contractor walkthroughs
The brand that shows up consistently in those moments, with content that is actually useful, culturally real, and emotionally resonant, does not just win social metrics. It wins the category.
New Launch, Opportunity Signal
Dulux Spruce
Dulux's new, more affordable paint range, designed for a younger, more discerning audience segment. With catchy product names built to speak to a new generation of Nigerian buyers, Spruce is Dulux's clearest signal that it understands the market is changing.
First-home buyers
Younger demographics
Affordable premium
Urban renters & owners
06, How We Work

Proprietary
Social Platform

From Day One, Dulux is onboarded onto our proprietary social management platform, full visibility, one-click approval, zero chasing.

Most agencies manage social from shared spreadsheets and WhatsApp groups. Amplify runs every account through our proprietary social management platform, purpose-built for brand teams who need visibility, control, and speed without complexity.

The Amplify Platform
Built for
Brand Teams

On Day One of our engagement, Dulux's entire marketing team is onboarded onto the platform. No email chains. No missed approvals. No last-minute surprises. Every stakeholder has a real-time view of what is going out and when.

Full 12-month content calendar, visible from Day One, with key opportunity days and brand moments mapped and pre-planned
One-click post approval, marketing lead approves directly in the platform, no back-and-forth
Content pillars and strategy documents accessible to all stakeholders, everyone aligned, always
Opportunity days mapped against calendar, World Paint Day, festive seasons, Nigerian cultural moments, Dulux brand anniversaries
Performance tracking dashboard, reach, engagement, follower growth, content performance reviewed monthly
Creative briefs, content pillars, and brand voice all stored and accessible, no institutional knowledge lost
Content Calendar
Strategy
Analytics
Approvals
May 2026
June 2026
July 2026
Q3 Plan
OPPORTUNITY DAYS
World Paint Day
Festive Season
New Year Reno
REEL
16:9
CAROUSEL
1:1
STATIC
4:5
VIDEO
9:16
CAROUSEL
REEL
9:16
07, Our Work

Brands We
Currently Run

We run a social-first video studio, helping brands turn attention into business growth through strategic storytelling and creative execution.

FMCG / Oral Care
Xtreme
Toothpaste
What We Did

Amplify built and manages the full social presence for Xtreme Toothpaste, one of Nigeria's fastest growing oral care brands. We established the brand's digital identity from zero: visual language, brand voice, and a content strategy built around product benefit storytelling for the Nigerian mass market.

Content pillars: whitening proof, fresh breath lifestyle moments, and family occasion content, delivered with culturally grounded Nigerian copy that cuts through in a competitive FMCG feed. We also led campaign creative for Xtreme's 2026 re-launch.

Key Wins
Built and launched full social presence from zero to active community
Consistent weekly calendar, static, video, carousel across formats
Full campaign creative direction for 2026 product re-launch
Daily community management and brand voice consistency maintained
FMCG / Beverages
Fressia
Cool Fresh
What We Did

Fressia is our most comprehensive brand partnership. Amplify holds the full 2026 brand strategy retainer, social management across three platforms, campaign platform development, ambassador strategy, and content production.

We developed the masterbrand campaign for Fressia, "You'll Love Being In Your Skin", and signed both Yemi Alade and Broda Shaggi for the brand, helping drive mental availability and awareness for Fressia pan-Nigeria.

Key Wins
Full 2026 brand strategy, campaign platform, ambassador, three activations
Three-channel social management: Instagram, Facebook, TikTok
Broda Shaggi partnership creative brief and direction
₦900M media budget structure co-developed
Workers' Day men's sub-platform ideated and executed
Luxury Retail, Global Brand, Local Market
Swarovski
Nigeria
What We Did

Managing a global luxury brand in a local market is a distinct discipline. For Swarovski Nigeria, we operate within strict global brand guidelines while making content feel relevant to the Nigerian luxury consumer, aspirational, elegant, and culturally aware.

Content balances global campaign assets with locally produced lifestyle imagery, event coverage, and occasion-driven storytelling around gifting and personal milestones, built for Nigeria's growing luxury base.

Key Wins
Global brand standards maintained within local market context
Event coverage and content production for Nigerian activations
Occasion-led content strategy built around gifting moments
Premium brand voice maintained, no dilution for engagement metrics
Asset Management & Trustees, Nigeria
FBNQuest
Asset Management & Trustees
InstagramFacebookLinkedInX / Twitter
What We Did

Amplify managed the social and digital communications for the FBNQuest Asset Management and Trustees business, translating complex financial products into clear, confidence-building stories for Nigerian investors. Our remit covered always-on content, campaign creative, community management, and reputation stewardship for one of the country's most established wealth and trust franchises.

We built the #BeyondToday creative platform to humanise mutual funds, the FBN Dollar Fund, retirement planning, and trust services, anchoring every execution in real Nigerian aspirations like home ownership, dollar protection, education, and legacy. Alongside the always-on calendar, we activated cultural moments such as International Women's Day with the "Balance The Field, Embrace Equity" series, driving conversation across tech, sports, and finance audiences.

Key Wins
Built and ran the #BeyondToday platform across Asset Management and Trustees
Translated mutual funds, dollar funds, and trust products into investor-friendly creative
Cultural moment activations including International Women's Day "Embrace Equity"
Always-on community management and reputation stewardship for a regulated financial brand
Telecoms & Technology, Enterprise
Layer3
Telecoms & Technology
InstagramFacebookLinkedInX / Twitter
What We Did

Layer3 is our most strategically complex account. Beyond social management, we are embedded as a strategic brand partner, advising on market positioning, brand architecture, and how Layer3 communicates differentiation in a market dominated by larger telecoms incumbents.

Work includes integrated marketing strategy across four platforms, the "Built to Hold" campaign platform development, LinkedIn thought leadership for B2B decision-makers, and a complete brand repositioning from telecoms provider to infrastructure partner.

Key Wins
Integrated marketing strategy across four social platforms
"Built to Hold" campaign platform, strategy through execution
Brand repositioning: telecoms provider to infrastructure partner
LinkedIn thought leadership for enterprise B2B decision-makers
08, Our Approach

How We
Build Dulux

Intelligence first. Strategy second. Execution third. Community always. This is not a content calendar, it is a mental availability programme.

Social media only works when it is grounded in consumer intelligence, led by a clear strategy, and supported by complementary activities that create the moments social amplifies. We don't just post. We build the conditions that make content matter.

01
Full Social Audit, Week One

Before we produce a single piece of content, we spend the first week conducting a forensic audit of every Dulux Nigeria channel. Post performance, engagement patterns, top content, dead content, competitor benchmarking, and audience analysis. We surface every problem and every opportunity, and share that as a formal audit report before Month 1 content goes live.

Channel-by-channel forensic audit
Competitor analysis, Berger, Eagle, Prestige
Audience composition review
Formal audit report delivered
02
Consumer Intelligence Brief

Grey Matter applies our Nigerian consumer intelligence network to the paint category. Who is the Dulux buyer? What moment triggers purchase? What channels do they consume? What influencers, online and offline, shape their decision? This brief becomes the foundation of every content decision we make for the account.

Paint buyer U&A profile
Category entry point mapping
Decision influencer analysis
Spruce buyer profile, 25–35 segment
03
Content Strategy & Pillars

Built from the audit and intelligence brief, not from templates. We lead with video and Reels, because that is where attention is. Carousels second for education and storytelling. Static last, and only when it earns its place. We also map Dulux's full content opportunity: Instagram, Facebook, YouTube long-form, and where Spruce requires a TikTok-first approach for the under-35 buyer.

Video-first content strategy
Reels + carousels as primary formats
YouTube long-form recommendations
Separate Spruce tone & voice
04
Community & Experiential Programme

Social media only works when there are complementary activities feeding into it. We don't just build a content calendar. We design community and experiential activities that give social something worth amplifying, contractor community events, colour centre experiences, Spruce pop-up moments. Social is the amplifier. Real-world activity is the signal.

Contractor community programme
Colour centre experience content
Spruce experiential moments
Social amplification of IRL activity
05
Always-On Execution & Optimisation

Proprietary platform onboarding from Day One. 20–24 posts per month across formats. Daily community management. Monthly performance report with clear metrics. Every month we review what worked, what didn't, and adjust the strategy accordingly. Content that earns attention gets more investment. Content that doesn't gets replaced.

20–24 posts/month all formats
Daily community management
Monthly strategy + performance report
Continuous content optimisation
09, Community & Moderation

Every Question.
Every Comment.
Answered Right.

The paint category generates technical questions most agencies cannot handle. Coverage per square metre. Coats by surface. Compatibility with existing finishes. A wrong answer damages the brand. No answer damages it more.

Our approach starts before the first comment lands. We build a structured knowledge base, integrate every channel into our dashboard for real-time response, and operate a clean three-tier framework so nothing falls between the cracks.

01, Single Source of Truth
A Knowledge Base That
Gets Smarter Every Week.

Before we go live, we work with the Dulux team to build a structured knowledge base covering every common technical enquiry the brand receives. Every moderator works from this document. The same accurate answer whether the enquiry lands on a Thursday morning or a Saturday night.

Coverage / m²
Coats by Surface
Drying Times
Finish Comparisons
Dulux
SSOT
01New question logged
02Escalated to Dulux
03Answer confirmed
04Added to SSOT
02, Real-Time Notification
Every Channel
On One Dashboard.

Every Dulux channel is integrated directly into the Amplify dashboard. When a comment or DM lands, it triggers a real-time notification to the moderation team. Nothing sits unseen. The buyer who asks a question and gets a fast, accurate answer is the buyer who walks into a Buildmart and asks for Dulux by name.

IG"How many coats for textured wall?"12s
FB"Coverage for 3-bedroom flat?"38s
IG"Spruce on fresh plaster, wait time?"1m
TT"Eggshell vs satin for kitchen"2m
FB"Where to buy in Abuja?"3m
< 2hr
Acknowledgement SLA
across every comment & DM
03, The Moderation Framework
Three Tiers. Clean Handoffs. No Gaps.
Tier 01 · Amplify Handles
All Comments
Answered < 2hr
  • All comments acknowledged & responded to within two business hours
  • Positive engagement amplified and featured
  • Community tone managed; spam removed
  • General questions answered from the SSOT document
~85%of inbound volume
Tier 02 · Amplify Drafts, Dulux Confirms
Technical Enquiries
Routed in Real Time
  • Complex technical enquiries flagged immediately and routed to Dulux in-house team
  • Amplify drafts a holding response so the enquirer knows they've been seen
  • Full technical answer follows once confirmed
  • Trade & contractor enquiries where product spec matters
~12%of inbound volume
Tier 03 · Immediate Escalation
Brand Risk
Escalated Within 1hr
  • Complaint, negative review, or reputational risk flagged to Dulux marketing lead within the hour
  • Recommended response drafted by Amplify for approval
  • No brand-risk response goes live without sign-off
  • Post-incident review logged in monthly report
~3%of inbound volume
<2hrResponse SLA
100%Comment Coverage
MonthlySLA Report
QuarterlyKnowledge Review
10, UGC & EGC Programme

Content Brands
Can't Manufacture.

The most trusted content a brand can publish is content it did not create. A homeowner showing the before-and-after. A contractor posting the finish. A first-time buyer documenting a Spruce reveal. Credibility from a real person with nothing to sell.

We architect this deliberately. UGC through a managed creator roster across three tiers. EGC through a programme that turns Dulux's own Colour Centre consultants into on-camera authorities.

User-Generated Content
The Creator Roster

Amplify maintains a managed roster of UGC talent across three tiers. Vetted, briefed, and deployed strategically rather than reactively. For Dulux, we activate creators whose audiences align with paint's key buying moments, first home, renovation, new rental, property development.

Macro & Celebrity
Campaign Moments · 100K+ followers
10–20
Micro Creators
Always-On Storytelling · 10K–100K
40–60
Nano Creators
Peer Trust, Spruce Engine · 1K–10K
120+
Why Nano Wins for Spruce

Price point and aesthetic speak directly to the 25–35 year-old urban Nigerian, whose peers trust people who look like them more than they trust any brand account.

First Home
Renovation
New Rental
Property Dev
DIY & Lifestyle
Employee-Generated Content
The Internal Programme

Dulux's Colour Centre consultants, sales reps, and paint specialists know more about paint than any influencer on the roster. We equip them to become content creators, brief videos from inside the Colour Centre, on-camera consultations, "why I recommend this finish for your space" short-form that carries professional authority.

01
Identify Willing Staff
Across Colour Centres, sales, and specialist teams.
02
Brief & Shoot Guide
Simple, repeatable framework. Phone-first, low friction.
03
Dedicated Content Vertical
Runs alongside the main feed with a distinct visual signature.
04
Authority at Scale
Useful, credible information that happens to build the brand.
The EGC Difference

When a Colour Centre consultant recommends an eggshell finish for a Lagos apartment with direct sunlight, that is not marketing, that is expertise. The buyer hears it differently.

3 TiersCreator Roster
Nano-LedSpruce Engine
EGCInternal Programme
NativeLives on Their Channels
11, Investment

Scope &
Investment

One retainer. Full group capability. Everything Dulux Nigeria needs to become the most mentally available paint brand in the country.

One
Price.
Full
Group.

This retainer gives Dulux Nigeria the full Amplify Group, social management, consumer intelligence, platform access, and media planning advisory, in one integrated engagement.

Ad spend is owned and funded by Dulux Nigeria. Amplify earns a 15% commission on managed spend.
TikTok acceleration plan for Dulux Spruce scoped separately, recommendation ready.
All fees exclusive of VAT.
Production beyond scope, shoot days, events, quoted per project.
★ Full Group Retainer, Recommended
Amplify x Dulux
₦3,000,000
Per Month + VAT
+ 15% commission on ad spend managed by Amplify. Budget owned by Dulux.
Instagram · Facebook · TikTok · YouTube · LinkedIn, Spruce TikTok acceleration scoped separately

The complete Amplify Group engagement. From Week One audit to always-on execution, intelligence, strategy, content, community, and platform access for every Dulux Nigeria stakeholder.

Week One forensic social audit
Grey Matter consumer intelligence brief
Content strategy + pillar development
Proprietary platform onboarding, all stakeholders
20–24 posts/month across all formats
Video-first: Reels, carousels, landscape video
Contractor community content series
Colour Centre experience content
Dulux Spruce content strategy
YouTube long-form content brief
Daily community management + DMs
Monthly strategy + performance report
Quarterly Grey Matter brand health tracker
Competitor monitoring, ongoing
One-click approval platform for all stakeholders
12-month opportunity calendar from Day One

Let's
Build
Dulux.

ContactAlex Edem
TitleManaging Director, Amplify Agency
OfficesLagos · Toronto · New York
MethodologyEhrenberg-Bass Mental Availability
Category Entry Points · 37-State Intelligence